| Acronym | Meaning |
| CTI | Computer-Telephony Integration |
| API | Application Program(ming) Interface |
| NSAPI | Netscape Server API |
| SMS | Systems Management Server |
| CDRAM | Cached Dynamic Random Access Memory |
| ESP | Encapsulating Security Payload |
| PHP | PHP Hypertext Preprocessor (Personal Home Page) |
| SQL | Structured Query Language |
| JDBC | Java Database Connectivity |
| ADVEIS | Anti-Virus Dependent Vulnerabilities In E-mail Infrastructure Security |